Support

Providing IT Support Anywhere in the Country

Client Portals:

support

• Trouble Ticket System:

The Help Desk allows clients to submit a trouble ticket and monitor the status of open issues. Click Here

• Email Filtering & Security:

Powered by AppRiver, HavenZone offers advanced spam filters and fully encrypted email services. Monitoring for spam and viruses and also sending large secure files. Click Here

• Advanced Monitoring System:

Powered by NinjaRMM, HavenZone monitors clients’ servers, workstations, networks and other devices. Click Here

• DNS Web Filter:

A complete web filter that protects client's networks and computers from many different threats on the internet. It also gives detailed reporting of internet use in the office. Click Here

Remote Support

For clients that do not have our Advanced Systems Monitoring from HavenZone, you need to use our Remote Access Software. Please click on the link below for the version that you require assistance with.
Windows Remote Access

Mac Remote Access

Our Remote Access Software makes your computer accessible to a HavenZone Support Technician when you run the program. Once the program is closed your computer is no longer accessible to the technician until you download the program again. This is for one time access and not meant for ongoing support issues. If you need to allow access to HavenZone in the future and not install the program every time you may install the Host version of our software which will grant access to a support technician whenever they need it. You can learn more about these services here: