IT Help Desk

We offer a Help Desk Style Support System

A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, a website, or e-mail. There are also in-house help desks geared toward providing the same kind of help to a company's employees.

A typical help desk has several functions. It provides a single point of contact for users to receive help on computer issues. The help desk typically manages its requests via help desk software, such as an issue tracking system. Also known as a "Local Bug Tracker" (LBT), this system allows tracking of user requests with a unique number. There are many software applications to support the help desk function.

Some companies have a telecom team that is responsible for the phone infrastructure such as PBX, voicemail, VoIP, telephone sets, modems, and fax machines. They are responsible for configuring and moving telephone numbers, voicemail setup and configuration and are assigned these types of issues from the help desk.

With HavenZone IT Outsourcing Plans it is like having your very own Help Desk for your company. The difference is it won't cost you anywhere near as much as hiring a full-time Support Staff. We offer full-time support staff at a fraction of the cost.
We support everything on your network, allowing your infrastructure to stay up and running.

View our IT Outsourcing to learn more about how we can help your company.


IT Outsourcing from HavenZone

Experienced Professional Support

  • Over 15 years helping small to mid-sized businesses with all of their corporate IT needs. 

Proactively monitoring clients environments 

  • Our agents are always monitoring your equipment. We find issues before they become an issue.

Fast response time 

  • On-call 24/7 with fast responses whenever you need support. 

- Learn more here


HavenZone Menu of Services & Products

IT Solutions

  • IT Outsourcing

    Full IT Support for your business needs.

  • Advanced Network Monitoring

    Proactively monitor servers and devices. 

  • IT Help Desk

    Included with our Outsourcing

  • Business Continuity

    Datto Backup Solutions

  • Paperless Office

    FileCenter DMS document management Solution

  • Email Security

    AppRiver Spam / Malware Filter & Encryption

  • Internet Security

    Web filters for your entire site

  • Employee Monitoring

    Detailed reporting on employee activity

  • Data Recovery

    Failed Hard Drive Restoration 

  • Custom Network Design

    Fully managed and configured networks

Voice Solutions

  • VoIP Phone Equipment

    Phones and PBXs from Grandstream

  • VoIP Phone Service

    SIP Trunks from IPitomy

  • Hosted VoIP Service

    A hosted PBX and service from Pulsar360

Infrastructure Solutions

  • Infrastructure Wiring

    Network cables, speaker wiring & cameras

  • Network Equipment

    Ubiquiti UniFi Network Equipment 

  • LAN & WiFi Analysis

    Full audit and spectrum analysis

  • Audio Streaming Equipment

    Russound Streaming Equipment & Amps

  • Audio Speakers

    TruAudio Speakers and Amps

  • Security Cameras

    Hikvision IP Cameras and Recorders

HavenZone is a one-stop solution center for all of your IT needs for your business.

Using the latest technologies, HavenZone will help your company evolve in the digital age! Helping your company be able to get more work done while cutting the bottom-line is the goal of HavenZone. With products and services offered by Advanced Voice Solutions, HavenZone can turn your work environment into a global environment.

HavenZone offers the products and services that your business needs to create a robust infrastructure...

  • IT Outsourcing & Monitoring
  • VoIP Phone Service & Equipment
  • Infrastructure Cabling
  • Data Protection & Security
  • Network Consulting and Configuration Solutions

Our Fruitful Partnerships

HavenZone has spent many years cultivating partnerships with many manufacturers and service providers. With our extensive list of products, services, and partnerships we can provide the solution you need for your company. With over 15 years of experience, we know what it takes to develop the right solution for a complete corporate infrastructure. We have standardized our clients on certain network configurations to allow for a fully managed solution that also reduces costs. This allows us to make sure your network and communications are functioning the way they should, so you can get back to running your business.

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